Privacy Policy

KasuaBuy Technologies Ltd (“KasuaBuy”, “we”, “our”, “us”) operates a digital marketplace that connects users with independent vendors offering goods and services across multiple categories. Your privacy matters to us, and this Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website or mobile application (together called the “Platform”).

“Personal information” means any information that can identify you, such as your name, phone number, email address, delivery address, or other related data.

By using KasuaBuy, you agree to this Privacy Policy and our Terms & Conditions. If you have any questions, you can contact us at support@kasuabuy.com.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in the law (including the Nigeria Data Protection Act (NDPA) 2023),
• improvements to our services,
• new features or technologies.

Whenever we make changes, we will update this page and notify users through the app or website where required.

2. How We Collect Personal Information

We collect personal information when you:

• create or update a KasuaBuy account;
• place an order or request a service;
• contact customer support;
• subscribe to notifications, promotions, or newsletters;
• participate in surveys, promotions, or campaigns;
• use or browse our Platform;
• give consent for us to collect data from third parties where allowed by law (such as payment processors or fraud-prevention services).

We only collect information that is necessary to provide our services.

3. Cookies and Similar Technologies

KasuaBuy uses cookies and similar technologies to:

• remember your preferences,
• understand how you use our Platform,
• improve performance and user experience.

Cookies do not identify you personally on their own and do not damage your device. You can control cookies through your browser settings, but disabling them may affect how the Platform works.

4. How We Use Your Information

We may use your personal information to:

• provide and manage our marketplace services;
• connect you with nearby vendors;
• process orders, payments, and deliveries;
• communicate with you about orders, updates, or support issues;
• improve and personalize your experience;
• prevent fraud and unauthorized activities;
• comply with legal and regulatory obligations;
• conduct research, analytics, and service improvement;
• send promotional messages (where you have consented);
• generate aggregated reports for vendors (without identifying you personally).

5. Consent

By creating an account or using KasuaBuy, you consent to the collection and use of your personal information as described in this Policy.

You may withdraw your consent or request changes to how your data is processed by contacting support@kasuabuy.com. If you withdraw consent for essential data processing, you may no longer be able to use our services.

6. Legal Basis for Processing Data

We process your personal data because:

• it is necessary to perform our contract with you (e.g., fulfilling orders);
• we have your consent;
• we are required to comply with legal obligations;
• it is in our legitimate business interest (such as fraud prevention).

7. Types of Personal Information We Collect

Depending on how you use KasuaBuy, we may collect:

• account details (name, email, phone number, address);
• order and transaction history;
• delivery location information;
• device and technical data (device type, OS, IP address);
• payment-related information (processed securely by third-party providers);
• communication records with customer support;
• survey or feedback responses (where voluntarily provided).

If you provide third-party information, you confirm that you have obtained their consent.

8. Third-Party Services

KasuaBuy may link to or integrate with third-party services (such as payment providers or social media platforms). These third parties operate independently and have their own privacy policies. We encourage you to review them before sharing information.

9. Location Information

To function properly, KasuaBuy may request access to your location to:

• show vendors near you,
• improve delivery accuracy.

Location access can be controlled through your device settings.

10. Communications

We may record communications made through our Platform (such as in-app chats or emails) for:

• customer support,
• quality assurance,
• fraud prevention,
• dispute resolution.

By using these features, you consent to such recording.

11. Surveys and Feedback

Participation in surveys is optional. Any information you provide will be used to improve our services and handled in line with this Policy.

12. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• vendors and logistics partners (to fulfill orders);
• payment processors;
• customer support and service providers;
• legal or regulatory authorities where required by law;
• auditors, investors, or professional advisers (under confidentiality).

All third parties are required to protect your data and use it only for approved purposes.

13. Data Security

We use technical, physical, and administrative safeguards to protect your information, including:

• encryption,
• secure servers,
• restricted access controls.

However, no system is completely secure, and you are responsible for keeping your login details confidential.

14. Data Retention

We retain personal information only for as long as necessary to:

• provide our services,
• comply with legal obligations,
• resolve disputes,
• prevent fraud.

When data is no longer needed, it is securely deleted or anonymized.

15. Marketing Communications

If you opt in, we may send you promotions and updates. You can unsubscribe at any time. Transactional messages (such as order confirmations) will still be sent when required.

16. Your Data Rights

Under applicable data protection laws, you have the right to:

• access your personal data;
• correct inaccurate information;
• request deletion or restriction of processing;
• withdraw consent;
• request data portability (where applicable).

Requests can be made via support@kasuabuy.com, and we may verify your identity before responding.

17. Data Protection Officer (DPO)

KasuaBuy has appointed a Data Protection Officer in line with NDPA 2023.

legal@kasuabuy.com

18. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.